The following policies and procedures have been established to help create a successful and enjoyable experience while planning your event at The Shiloh. Please read through them carefully and ask one of our coordinators should you have any questions regarding them. Upon payment and receipt of a reservation deposit, you acknowledge having read, understand and agree to the following terms and policies.

Food & Beverage

• Successful caterers know that business relies on quality and consistency. In order to maintain these two critical aspects, The Shiloh retains the exclusive right to supply all food and beverage items at The Shiloh with the exception of decorated tiered cakes.
• We desire to present and display the highest quality of food irrespective of budget. To achieve this, we strictly maintain two hours as the maximum time food is displayed.
• Allen County Board of Health regulations prohibit us from distributing leftover food after any banquet event.
• We are licensed by the State of Indiana to provide alcoholic beverages and abide by all rules and regulations of serving the same. No beverages, alcoholic or non-alcoholic, may be brought onto or within the property of The Shiloh.

Pricing

• Prices are subject to change without notice up to 45 days before your event. A reservation does not secure current pricing for future events.
• All prices are subject to local and state sales tax.
• Any non-labor related services are subject to a 16% Service Fee.
• All pricing listed is per person, unless otherwise noted.
• A 10% surcharge applies to any food, beverage or decoration items ordered during or within 24 hours of the event.

Gratuities

• Staff gratuities are not included in any pricing. Amount shown as Staff Gratuity on invoice is merely a suggested amount based on gifts the staff has received in the past.

Deposit and Payments

• A deposit is required to reserve a date and time slot for your event. All bookings are on a first come, first serve basis. The deposit amount is $750 for any Friday or Saturday event, $500 for any Sunday or weekday event or 50% of the final invoiced amount on all outside catered events. This deposit secures the hall and all other auxiliary services through The Shiloh, such as our cake service, DJ service and decorating services if applicable.

• Plan on meeting with your event coordinator no later than 10 days prior to your event. At this time, a total guest count guarantee is determined and full payment is required. The guaranteed guest count may not be reduced after this period, but may be increased up to 48 hours prior to the event. Payment for any increase is due at the time of the increase.
• All credit card payments are subject to a 3% convenience fee.

Cancellations and Refunds

• If you should need to cancel your reservation, your deposit will be refunded through a Shiloh Credit Voucher upon another deposit being received from another client for the same time slot and room(s) reserved by you, less a $100 administration fee. The Shiloh Credit Voucher may be redeemed for any event held at The Shiloh, redeemed for any purchases from our U Cater, We Cook menu selection or sold or gifted to another party. The Shiloh Credit Voucher is valid one year after the date of cancellation. If cancellation should occur following the guaranteed guest count and final payment, any refund will be at the sole discretion of management.
• If you should need to move a date, there is a $25 administration fee provided the move is not within 60 days of your reserved date. If the move is within 60 days of your scheduled event, the administration fee is $25 plus ½ of your deposit amount. If a deposit is received from another client after your date move for the same time and room(s) reserved by you, the fee of ½ your initial deposit will be refunded to you. Payment of additional deposit or administrative fees secures the new reserved date.
• If we do not receive full payment for the event at least 10 days in advance of the event date, the event is deemed cancelled and you will be billed ½ of the estimated event cost, or not less than $1,000 for any costs incurred on your behalf for your event. 

Guarantees

• The guaranteed guest count for any event is due no later than 10 days prior to the event, and may not be reduced but may be increased up to 48 hours prior to the event.
• Any guest overage or quantities served over and above the guaranteed guest count will be subject to additional costs relevant to that event plus an additional convenience service fee of 10% that invoice.

Banquet Hall Rental

• Hall rental is based on five (5) hour time slots. Additional hours may be purchased at $125/ hour, but slots may not be reduced.
• Special pricing is available throughout the workweek and for those bookings with frequency. Please see Banquet Hall Rental in our price guide for current room prices.
• If you would like to participate in decorating for your event, you are welcome to do so as time and availability dictates.

Decorations

• We offer a wide assortment of wedding decorations, props and miscellaneous fixtures and equipment for almost any occasion. In house Wedding and Holiday Decoration Packages are available for any budget to create a unique theme and atmosphere your guests are sure to remember.
• For the safety of you and your guests, we do not permit the use of birdseed, rice, confetti, beans or bubbles. We also do not permit taping, stapling, or gluing of any decorations onto our property or fixtures. Plastic tablecloths and streamers are also prohibited and all linen tablecloths must be provided by The Shiloh. For your convenience and our unyielding desire to impress your guests, all wedding receptions and corporate holiday parties are required to participate in a decoration/wedding package of your choice.
• All candle decorations must have an enclosed flame.

Liability

• The Shiloh, it’s owners, employees, and agents cannot be responsible for lost, stolen, or damaged merchandise on our premise. We are also not responsible for injury or bodily harm stemming from inappropriate and/or malicious behavior by your guests.
• We pride ourselves on providing a clean and enjoyable atmosphere to host your special occasion, however, your guests are ultimately your responsibility. The company or individual(s) engaging The Shiloh is financially responsible for any damages caused either accidentally or from malicious intent by their guests equal to the greater of the repair and/or replacement of the damage. Please consider your invitations and make sure your guests’ behavior is within the spirit and integrity of your special event.
• Abnormal mess or clutter stemming from inappropriate guest behavior or from disallowed decorations or items will result in the client being billed in an amount conducive with cleaning to the area’s prior condition.

Entertainment

• Entertainment and careful meal selection are often the focal points of any successful event. The Shiloh offers a fully equipped and highly experienced DJ staff, while very reasonably priced. A substantial investment has been made in both audio and visual equipment that rival most nightclubs. You are welcome to use a preferred DJ or band, but we ask that you work with your coordinator for planning arrangements to accommodate your preferred entertainment.
• The Shiloh has hosted thousands of events while accumulating many resources. Call us to find that special band or entertainer. We also coordinate Mystery Theater events, Monte Carlo and special fundraisers.

Outside Vendors

• All outside vendors must be approved by The Shiloh before engagement. We work hard to impress you and your guest and will work closely with your vendors to ensure the overall success of your event. We have experienced vendors that do a less than acceptable job and have been permanently banned from the property; there will be no exceptions. Please make certain to discuss your vendor preferences with us before engagement- this is for your protection and to maintain a positive experience while planning your event!
• All outside vendors providing cake or dessert services, DJ or live entertainment services or florists providing centerpiece arrangements will be assessed a $25 Vendor Facilitation fee.
• All outside vendors may have 1 hour prior to the event for setup and 1/2 hour following the event for teardown/cleanup. If a vendor exceeds this time allotment the booking party will be billed $75 for every ½ hour the vendor is in the facility.

Sampling & Taste Testing

• We invite and encourage anyone to visit (under our direction) during an event. By doing so you can meet our staff, observe the many decorating techniques/possibilities, listen to our DJs’ and get a general ‘feel’ on how we will perform for your event.
• If the sampling-party is not yet booked, we will gladly provide a taste testing for up to four (4) guests with menu items and a time schedule conducive with Shiloh management.
• If the sampling-party is booked with The Shiloh, we will provide a taste testing for up to four (4) guests with up to three (3) entrée selections/choices at a time schedule mutually conducive to all.

Commercial Clients

• Frequency discounts are available for luncheons, seminars, trade shows and other special events. WIFI, projectors, and wireless audio equipment is available to help make your event more productive.

Shilohhall.com

• Visit our website for special tools and many helpful resources to help make planning your event simple and fun. We have assembled some of the best online resources possible with the help of our prior clients and other business affiliations.
• As a work-in-process, we are dedicated to continually search for safe and value-oriented resources. Please visit often for news and other items of special interest. If you should have any items of interest you’d like to share, or any resources you find helpful, we would appreciate hearing from you!

Annalynn Garden

• Annalynn Gardens is a unique and natural outdoor landscape consisting of several water features. Although a great deal of safety planning and preparation has been considered in the development of the garden, there remain several inherent hazards simply unavoidable in a natural landscape with water. Please consider these hazards when planning your event- particularly in inviting guests with children, the elderly or those unable to maneuver uneven surfaces or water.
• A considerable investment in time and money has been made in the garden, and as such, the park is available for use on an additional hourly-rental period only. If you would like use of the garden for pictures or any gathering please ask management for a special price list for Shiloh clients only.
• If the garden is used without prior consent and the appropriate rental fee paid, the party financially responsible for the main event at The Shiloh will be billed for use of the garden at regular retail pricing. This will include unauthorized use by the responsible party’s guests, and any damage or disruption to the property that is determined to be caused by them as well.
• When a reservation deposit or garden rental fee is paid a specific schedule of terms and conditions for the garden will be provided.